Each garment is handcrafted from natural materials in Moffat. Follow our measurement guide and contact info@simmonsbilt.com to get your body and ideal jacket measurements. These are used to find the closest fitting from our standard sizes, with sleeve and body length adjustable up to 2” for free. Pit to Pit, Shoulders, and Bottom hem are standard unless a custom pattern alteration is requested and approved before order confirmation. A pattern alteration fee is payable for these alterations, confirmed before order approval.
We allow a standard tolerance amount for measurements, similar to most manufacturers of natural-material garments.
We strive to construct your jacket to your specifications, but there may be a margin of millimetres between your measurements and the finished product. We typically consider 14mm acceptable given our production techniques and raw materials, but all queries will be reviewed individually.
We accept returns for custom jackets with defects (natural leather characteristics aren’t considered defects), production errors, or unacceptable measurement margins.
Zippers are guaranteed for 1 year.
Orders and dispatch:
- You’ll receive an automated email acknowledgement with a personal order number.
- Stock items are dispatched immediately.
- Made-to-order items are usually dispatched within 6-8 weeks, but this can vary depending on our workload. We aim to ship all orders as soon as possible.
All shipments are sent via UPS. The UK offers next-day delivery, Europe has a 2-5 day delivery service, and outside Europe has a 4-9 day delivery service, depending on your country.
Customers outside the EU are not liable for any duties, customs, or parcels. You may have to pay import duties, which are subject to the laws of the importing country.
Prices shown on each item do not include postage. Once you place your order and enter your country of residence, the appropriate postage cost will be added to the total.
A custom jacket is anything that’s not standard Simmons Bilt. This includes changing standard measurements (body length, sleeve length), pocket configuration, non-standard linings, zippers, buckles, and thread.
We can’t accept returns for incorrect measurements or non-standard style requests (extra pockets, pocket configuration, linings, etc.). However, we’ll do our best to alter any custom issues to ensure you’re happy with your purchase (full quotation provided before any work is done).
Once a jacket has been approved and production starts, an order cannot be cancelled. No returns will be accepted for incorrect measurements or specifications.
RETURNS
If you’re not satisfied with your standard fit and style jacket, you can return it for a full refund or exchange. Restocking fees apply to made to order garments only not outlet garments. All returns must have an authorised return form.
Standard Simmons Bilt jackets are accepted for refund or exchange within 14 days of shipping. They must be unworn, returned with all tags, and in the condition they were received. Items with wear or tobacco smoke, perfume, etc., will be deemed worn and not accepted. Return the item carefully packed and in all original packaging with original tags. Jackets returned not in original and new condition may be subject to a charge or returned unsaleable.
Report any issues with custom jackets within 7 days of shipping.
Authorise returns and return jackets with our returns form, which we’ll email to confirm return authorisation.
Non-authorised returns may result in extended wait periods while the reason for return is reviewed.
Simmons Bilt are not liable for return postages due to incorrect information or ordering the wrong size.
Simmons Bilt cannot refund postage costs for Outlet jackets.
Jackets on our outlet section may be pre-production samples, prototypes, show samples, trade-ins, custom-made returns, or have defects. Details are usually in the description, but feel free to ask questions before ordering.
We offer a 7-day returns policy on outlet jackets that haven’t been altered at the customer’s request before shipping and are received in the same condition as sent, with all tags and packaging intact.
To return an outlet jacket, notify us within 7 days of receipt and we’ll issue a Returns form. Return requests after 7 days are at the company’s discretion and final. Re-stocking fees don’t apply; a full refund minus shipping costs will be processed after the garment passes quality control.
IMPORTANT: All returns must be authorised. Once approved, fill out the supplied returns form with contact details and the reason for the return.
RETURNS ARE NOT ACCEPTED WITHOUT AN AUTHORISED RETURNS FORM.
Please mark the outside of the parcel \”Returned Goods\” or taxes and duties may be applied.
Refunds and exchanges are processed after receiving the item. Allow 7 days.
It’s the customer’s responsibility to ensure we receive the returned item. Insure the item until we receive it.
We’re happy to advise on custom requirements or Outlet jacket questions. Contact us if you’re unsure.
